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 support

If you are having technical issues with the site, please email ClubCarmen.com's Customer Service: support@clubcarmen.com

Be sure to leave the subject line as it appears. This helps us find your email instead of having it go to our SPAM box. ;)

We can resend your username and password or investigate why your account might not be working. We can't cancel your account, though. You must visit CCBill for that action. They can also retrieve your login information:

CCBill Customer Service
Web: https://support.ccbill.com/index.cgi

Phone: 1-888-596-9279

A word on valid email addresses
When you join my site, please use a valid email address. We aren't going to spam you or give out your info - It is an issue of communication. When you provide a fake email address, your confirmation email doesn't make it to you. That email contains your login information and proof of purchase. If you save the email, you won't need to retrieve your login info. ;)

And now lets talk about chargebacks...
When you do a chargeback, you are also penalized for the action. CCBill is one of, if not the biggest, adult payment processors in the world. Once you get blacklisted in CCBill's database for doing chargebacks, you are no longer able to join a paysite that they process payments for. Because they process payments for so many sites, you are significantly limiting yourself on the other sites you can join. Think before you chargeback. We are all penalized when chargebacks occur.

As always, we want you to have the best experience at ClubCarmen.com. Please let us know your feedback! We can't help you or make the site better if we don't hear from you.

Thank you,
Carmen Luvana Team

Exclusive Carmen Luvana Movies and Pictures only at ClubCarmen.com - Support
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